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| Web Wonderland Enhances Web Based Help Desk Service with the Implementation of BiTMICRO's Solid State E-Disk® |  |
WonderDesk Service Servers Show an 8X Average Site Visit Length Increase since Powered by E-Disks®
SPENCERPORT, New York -- Nov. 26, 2001 -- Web Wonderland, a leading provider of web based help desk service, equipped their WonderDesk service servers with BiTMICRO® Networks' E-Disk® solid state disk flash drive technology.
"I'm a huge fan of fast loading web sites. We put an E-Disk® into our WonderDesk.com web server, and the speed is incredible! The pages just "pop" when you click on them. After a few months of using an E-Disk®, we noticed the server logs showed the average visitor length has increased from 1 minute to 8 minutes!," said James Van Horn, president of Web Wonderland, Inc.
"Research has proven that slow loading web pages will cause frustrated visitors to leave. E-Disk® solved that problem for us. Our WonderDesk.com business web site has received a huge number of compliments, and we can thank the solid state disks from BiTMICRO for that!," added Van Horn.
Web Wonderland's WonderDesk is a fully automated help desk for the web. This database cgi-script is designed to help businesses organize your incoming support requests. Instead of customers clicking on an email address, they can now use this automated help desk to submit any problems they may have. They can also log back in later to check the status or make changes to those requests.
The WonderDesk saves companies time and money by increasing their efficiency and by keeping them organized. Since this is web based, the companies' technicians can log in from anywhere in the world and continue to work.
Companies can replace their support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks. Customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request.
WonderDesk other features includes Internet or Intranet implementation; allows companies to hire remote technicians; automatic notification to the technicians via email or pager; efficient point and click interface; fully searchable database including customer history, tons of statistics, and much more.
Some of Web Wonderland's customers are America Online, AuctionDesk, Belkin Components, Compaq, Department of Defense, Digital Space, Eastman Kodak, Federal Employees Credit Union, Indiana & Purdue University, Emerson Electric, jobs.com, Motorola, Peoples Bank and Trust Company, Prudential, Quantum, SAN Valley Systems, U.S. Naval Surface Warfare Center, University of California, Ventures Online, Visteon, and Verizon.
"Web Wonderland has a deep and varied background in providing web-based customer help desk that enable businesses to become more efficient and create greater value,'' said Rudy Bruce, president of BiTMICRO® Networks. "We're very excited to be an integral component of Web Wonderland's IT infrastructure. We both share a common business model purposely designed to help our customers grow their businesses. If they're not successful, we're not successful."
The E-Disk® solid state HDD incorporates BiTMICRO's DataSentinel, the industry's most comprehensive data protection package. Monitoring power fluctuations and operating transparently in the background, DataSentinel provides automatic data protection. It improves data integrity by performing cyclic redundancy checks designed specifically for use with flash devices. DataSentinel's custom on-the-fly and proprietary Error Correction Code logic is capable of correcting multiple error bursts without performance loss, a million times more powerful than its closest competitor.
The E-Disk® is fully compatible with Linux, Solaris, Windows, MacOS and LynxOS. It also supports AIX, FreeBSD, HP-UX, IRIX, NetBSD, OS/2, QNX, VxWorks, SCO Unixware and OpenServer, Solaris x86 and Tru64.
BiTMICRO's nonvolatile solid state disk technology is ideal for e-commerce, embedded systems, expanding Internet communications, telecommunications, transportation, military, aerospace and enterprise installations such as servers, JBOD, direct attached storage (DAS), network attached storage (NAS), storage area network (SAN) and RAID.
The E-Disk® flash drive solution is compatible with Cisco, Sun, HP, IBM, EMC, Dell, Compaq, Brocade, Network Appliance, McDATA, and Unisys systems. They integrate and install seamlessly in environments that run Microsoft, Oracle, SAP, Sybase, and Veritas products.
For more information about Web Wonderland's web based help desk service WonderDesk, call 800-596-8727 or visit http://www.wonderdesk.com.
For BiTMICRO® Networks' E-Disk® technology information, call 510-74E-DISK / 510-743-3475 or visit http://www.bitmicro.com.
About Web Wonderland
Web Wonderland, Inc. is a leading provider of web based help desk service. They developed a web based help desk solution software WonderDesk. Help desk software is needed in today's fast paced electronic age, because customers demand for greater customer service. It was designed to help companies offer the ultimate customer satisfaction. The best part is, the WonderDesk pays for itself in no time because great customer support equals more sales! For more information, contact Web Wonderland, Inc., 36 Coventry Dr., Spencerport, NY 14559, USA. Toll free: 800-596-8727, international: 716-349-4722, fax: 413-556-2188. E-mail address: james@webwonderland.com, website http://www.wonderdesk.com.
About BiTMICRO Networks
BiTMICRO Networks, Inc. (http://www.bitmicro.com), a privately held California corporation, is the world's premier supplier of high performance solid state disk and storage management solutions. BiTMICRO's storage solutions offer unmatched performance, data availability, and manageability across a spectrum of platforms from entry systems to super computers. The engineering methods and expertise for design with integrating E-Disk® technology bring to our client a high reliable product to market, space saving, upgradeable product, and offered in several interface footprints as well as customer-specific custom design.
Note to Editors: Web Wonderland™ and WonderDesk™ are trademarks of Web Wonderland. BiTMICRO®, E-Disk®, DataSentinel, FlashBus™, and BiTMICRO Networks® are trademarks of BiTMICRO Networks, Inc. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.
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| Contact Information: | |||
| Media Contact | |||
| Jun Alejo | BiTMICRO Networks | (510) 743-3193 | marcom@bitmicro.com |
| Investor Relations Contact | |||
| Gary Kohli | BiTMICRO Networks | (510) 623-2341 | investor.relations@bitmicro.com |
