In addition to our standard support, the new FlashCARE™ program offers FlashCARE™ Priority Services featuring enhanced and premium support programs. This provides you with choices of direct access to our product support team. We offer three tiers of flexibility to meet your time-critical and budgetary needs. Enhanced and Premium FlashCARE™ are subject to availability.
FlashCARE™ Standard Support includes basic features shown below, including optional warranty extension, installation, hardware service and software support.
- 8 X 5 phone support
- Access to Customer Support areas and knowledge base on the BiTMICRO web site
- Access to customer support engineers via e-mail
- Annual contract or monthly rates available
Why purchase FlashCARE™ Extended Warranty?
Warranty protects against product defects. FlashCARE™ Extended Warranty helps guard against obsolescence and downtime, a major cause of reduced productivity and profitability. These service packages:
- Protect the important investment you have made in BiTMICRO products
- Ensure timely and original or functionally equivalent replacements for BiTMICRO products that need repair or attention, up to a period covering 10 years after original purchase
- Are available whenever and wherever you do business -- across the country or around the world
- Provide access to some of the best technical and problem-solving expertise available anywhere
- Deliver results
FlashCARE™ Priority Services are integrated hardware and software support plans that ensure consistent coverage across system configurations.
ENHANCED SUPPORT:
- 8 X 5 availability of a dedicated senior level support engineer
- Constant communication between the engineer and your team
- Annual contract or monthly rates available
PREMIUM SUPPORT:
- 24 X 7 availability of your dedicated senior level support engineer
- Quarterly site visits
- Customized reports that match your business needs
- Weekly or bi-weekly meetings to review status of your account
- Annual contract or monthly rates available
Call today for pricing and availability +1 510-743-3475 or e-mail info@bitmicro.com
[ Top ]
