The BiTMICRO Networks, Inc. Online RMA Request Utility is exclusively for the use of existing and potential customers who wish to make product returns for either of the following:

1. Product Evaluation
2. Product Upgrades
3. Product Returns (e.g. Repair, Exchange or Credit, etc.)

In addition, the online utility automatically generates RMA numbers and it also creates Online RMA Forms, which are both required in order to return any products to BiTMICRO Networks, Inc.

RMA numbers must be visibly written on the outside of the package or box in which the product will be returned in. All products that need to be returned must come with an Online RMA Form. The process is quick and simple.

Note: Returns will not be accepted without a valid RMA reference number and without a valid Online RMA Form. Additionally, shipments without the aforementioned requirements will be returned to sender at the sender's expense.

Instructions for filling out an Online RMA Request Form:

1. Choose the appropriate Product Classification (Military/Industrial or Enterprise) and click on "GO".

2. Be sure to read the Terms and Conditions before proceeding. Click on "I have read, understood and agree to the Terms and Conditions".

3. Fill out all required fields (i.e. BOLD items) with accurate information to ensure that your request is handled most efficiently.

Note: You must use one (1) RMA Request Form per Product Type. If you are returning several different Product Types, you will need to submit a separate RMA Request for these. To avoid delays and excessive charges, we strongly recommend that you use a traceable carrier, e.g., Federal Express, DHL, UPS, or BAX Global when shipping your authorized RMA product.

4. Click on the "Submit" button.

5. Review the displayed RMA Preview Form to ensure that all details entered are correct. Click the "Make Changes" button if you want to change anything. Otherwise, click "Accept". Take note of the RMA Number shown for your reference (i.e. RMA Number R-yymmdd-x), where R= RMA, yy = year, mm = month, dd = day and x = # of RMA forms generated for that day

6. Click on "Generate RMA Form" to view it.

7. In the upper right hand corner, click on the link "Click here to print out this page" to print the form on your default printer.

8. Please include the printed form with the product(s) that you are returning to BiTMICRO. Have the RMA reference number visibly printed on the outside of the box for ease of reference. Upon receipt of the returned units, you will be contacted by the RMA Department to notify you of its status.

Proceed to Online RMA Request Form

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