BiTMICRO^® Networks is committed to providing our customers the best technical support. In the event that you need assistance in the operation of our products, please contact Technical Support.

Standard RMA Terms & Conditions

1. Only the RMA department of BiTMICRO Networks can issue an RMA number. Technical support case numbers are not valid as RMA numbers.

2. If we determine that our product requires repair or replacement, you will be contacted to proceed with shipment and/or advised of any repair fees if and when applicable. Please ship authorized RMA product prepaid and insured with the purchase receipt so we can establish the Warranty Period.

3. We recommend the use of our original product packaging. However, if the original packaging is not available, please use individual anti-static, anti-shielding, and anti-conductive bags, and an appropriately rated substitute shipping container designed to prevent jarring or movement, impact between multiple components, and electrostatic discharge damage. BiTMICRO Networks will not be responsible for lost data, regardless of cause, recovery of lost data, or data contained in any RMA product.

4. Please place the RMA number outside of the package along with your name and return address. If you have multiple RMA numbers, please send them in separate packages to insure proper accountability. Product/s returned without a RMA number and RMA form on the shipping label will be rejected and shipped back to customer charged to their shipping account.

5. You are responsible for the cost of shipping the unit to BiTMICRO Networks.To avoid delays, we strongly recommend that you use a traceable carrier, e.g., Federal Express, DHL, UPS, or BAX Global when shipping your authorized RMA product. A corresponding charge will be imposed for not using such carriers.

6. For RMA unit shipments coming from outside the US, the following additional steps are required:

   a. Customer should indicate on the airway bill and commercial invoice that the item was being returned for Exchange/RMA.
   b. Customer should indicate the exchange value of $0.00
   c. If the product is still under warranty, Customer should indicate this on the shipping documents.

7. Please follow shipping instructions carefully. If your RMA product arrives to our authorized facility damaged in shipment, without an RMA number, or without the required purchase information, it will be returned to you with no action at your cost.

8. Any product/s that has been altered or physically damaged by the customer will be considered out of warranty.

9. Replacements are processed upon product availability.

10. Out of warranty repairs will be charged a repair fee to be determined by the RMA department after initial diagnostics are performed on the defective product/s. A repair estimate will be provided prior to service.

11. Any product discrepancy must be reported to BiTMICRO Customer Support – support@BiTMICRO.com, within 7 working days from the date received, including but not limited to:
   a. DOA (defective on arrival)
   b. System incompatibility
   c. Missing parts
   d. Incorrect product or quantity shipped

12. Shipping and handling charges are non-refundable.

Please send RMA units to the following address:

BiTMICRO Networks, Inc.
Customer Support RMA #: XXXXXX-XX
47929 Fremont Boulevard
Fremont, CA 94538 USA


I agree with the RMA terms and conditions. Take me to the online RMA request form.

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