BiTMICRO^® Networks is committed to providing our customers the best technical support. In the event that you need assistance in the operation of our products, please contact Technical Support.

If we determine that our product requires repair or replacement and the product is under the Warranty Period, we will issue you a Return Material Authorization ("RMA") number. Please ship authorized RMA product prepaid and insured with the purchase receipt so we can establish the Warranty Period.

We recommend the use of our original product packaging. However, if the original packaging is not available, please use individual anti-static, anti-shielding, and anti-conductive bags, and an appropriately rated substitute shipping container designed to prevent jarring or movement, impact between multiple components, and electrostatic discharge damage. BiTMICRO^® Networks will not be responsible for lost data, regardless of cause, recovery of lost data, or data contained in any RMA product.

Please place the RMA number outside of the package along with your name and return address. If you have multiple RMA numbers, please send them in separate packages to insure proper accountability.

You are responsible for the shipping cost to BiTMICRO^® facility. To avoid delays and excessive charges, we strongly recommend that you use a traceable carrier, e.g., Federal Express, DHL, UPS, or BAX Global when shipping your authorized RMA product.

Additional instructions for RMA unit shipments coming from outside the US:

1.  Customer should indicate on the airway bill and commercial invoice that the item was being returned for Exchange/RMA.
2.  Customer should indicate the exchange value of $0.00
3.  If the product is still under warranty, Customer should indicate this on the shipping documents.

Please follow our shipping instructions carefully. If your RMA product arrives to our authorized facility damaged in shipment, without an RMA number, or without the required purchase information, it will be returned to you with no action at your cost.

Please send RMA product to the following address:

BiTMICRO Networks, Inc.
Customer Support RMA #: XXXXXX-XX
47929 Fremont Boulevard
Fremont, CA 94538 USA

[ Online RMA Request ]

[ Top ]