Instructions for filling out an Online RMA Request Form:

1. Choose the appropriate Product Classification (Military/Industrial or Enterprise) and click on "GO".

2. Be sure to read the Terms and Conditions before proceeding. Click on "I have read, understood and agree to the Terms and Conditions".

3. Fill out all required fields (i.e. BOLD items) with accurate information to ensure that your request is handled most efficiently

Note: You must use one (1) RMA Request Form per Product Type. If you are returning several different Product Types, you will need to submit a separate RMA Request for these.

4. Click on the "Submit" button.

5. Review the displayed RMA Preview Form to ensure that all details entered are correct. Click the "Maker Change" button if you want "Accept". Take note of the RMA Number shown for your reference (i.e. RMA Number R-yymmdd-x), where R = RMA, yy = year, mm = month, dd = day and x = # of RMA forms generated for that day.

6. Click on "Generate RMA Form" to view it.